ISO 27002:2022, Control 5.26 – Response to Information Security Incidents

ISO 27002:2022 Revised Controls

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Purpose of Control 5.26

Control 5.26 helps organisations to ensure that internal and external personnel are fully engaged with published incident management processes and procedures (largely those created in Control 5.24), thereby maximising the possibility of a fast, effective resolution.

Attributes Table

5.26 is a corrective control that modifies risk by ensuring that information security incidents are responded to through strict adherence to company procedures.

Control TypeInformation Security PropertiesCybersecurity ConceptsOperational CapabilitiesSecurity Domains
#Corrective#Confidentiality
#Integrity
#Availability
#Recover
#Respond
#Information Security Event Management#Defence

Ownership of Control 5.26

Ownership of Control 5.26 should reside with a member of the senior management team whose remit includes oversight of all incident management-related activities, such as a COO or Head of Service Delivery.

The owner should also be able to directly or indirectly manage the performance of personnel who are involved in the analysis and resolution of information security-related incidents, to drive performance management and eliminate errors.

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General Guidance on Control 5.26

Control 5.26 explicitly states that information security incidents should be dealt with by a dedicated team who holds the “required competency” to affect fast and thorough resolution of any incidents that come their way (see Control 5.24).

Control 5.26 outlines 10 main guidance points to ensure that incident management procedures are adhered to:

  1. Containment and mitigation of any threats arising from the original event.
  2. Collection and corroboration of evidence immediately after an information security incident has occurred.
  3. Escalation, including crisis management, BUDR activities and overarching business continuity plans (see Controls 5.29 and 5.30).
  4. Accurate logging of all incident-related activity, including the initial response, to aid in post mortem analysis.
  5. Adhering to a strict “need to know” principle when communicating the existence of, and developments pertaining to, information security-related incidents.
  6. Remaining mindful of an organisation’s responsibilities to external organisations (clients, vendors, public bodies, regulators etc.) when communicating the wider impact of information security incidents.
  7. Closing an incident to a strict set of completion criteria.
  8. Forensic analysis (see Control 5.28).
  9. Identifying the underlying cause of an incident, once said incident has been resolved, including adequate recording and communication to all relevant parties (see Control 5.27).
  10. Managing underlying vulnerabilities that have led to information security-related events and incidents, including the identification and modification of internal processes, controls, policies and procedures.

Supporting controls

  • 5.24
  • 5.27
  • 5.28
  • 5.29
  • 5.30

Changes and Differences from ISO 27002:2013

27002:2022-5.26 replaces 27002:2013-16.1.5 (Response to information security incidents).

ISO 27002:2022-5.26 goes a few steps further than 27002:2013-16.1.5, with the addition of four key areas for consideration:

  • the need to contain and mitigate threats arising from the original event
  • escalation procedures that are based around crisis management and business continuity
  • ascertaining precisely why the incident occured, and communicating specifics to all relevant parties
  • taking remedial action to identify and modify internal processes, controls and policies that led to the original event

27002:2013-16.1.5 also makes reference to resuming “normal security level” as the primary goal of an incident response team in the early stages of an escalation. 27002:2022-5.26 makes no such reference, and instead focuses on the general need to contain threats.

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New Controls

ISO/IEC 27002:2022 Control IdentifierISO/IEC 27002:2013 Control IdentifierControl Name
5.7NewThreat intelligence
5.23NewInformation security for use of cloud services
5.30NewICT readiness for business continuity
7.4NewPhysical security monitoring
8.9NewConfiguration management
8.10NewInformation deletion
8.11NewData masking
8.12NewData leakage prevention
8.16NewMonitoring activities
8.23NewWeb filtering
8.28NewSecure coding

Organisational Controls

ISO/IEC 27002:2022 Control IdentifierISO/IEC 27002:2013 Control IdentifierControl Name
5.105.1.1, 05.1.2Policies for information security
5.206.1.1Information security roles and responsibilities
5.306.1.2Segregation of duties
5.407.2.1Management responsibilities
5.506.1.3Contact with authorities
5.606.1.4Contact with special interest groups
5.7NewThreat intelligence
5.806.1.5, 14.1.1Information security in project management
5.908.1.1, 08.1.2Inventory of information and other associated assets
5.1008.1.3, 08.2.3Acceptable use of information and other associated assets
5.1108.1.4Return of assets
5.12 08.2.1Classification of information
5.1308.2.2Labelling of information
5.1413.2.1, 13.2.2, 13.2.3Information transfer
5.1509.1.1, 09.1.2Access control
5.1609.2.1Identity management
5.17 09.2.4, 09.3.1, 09.4.3Authentication information
5.1809.2.2, 09.2.5, 09.2.6Access rights
5.1915.1.1Information security in supplier relationships
5.2015.1.2Addressing information security within supplier agreements
5.2115.1.3Managing information security in the ICT supply chain
5.2215.2.1, 15.2.2Monitoring, review and change management of supplier services
5.23NewInformation security for use of cloud services
5.2416.1.1Information security incident management planning and preparation
5.2516.1.4Assessment and decision on information security events
5.2616.1.5Response to information security incidents
5.2716.1.6Learning from information security incidents
5.2816.1.7Collection of evidence
5.2917.1.1, 17.1.2, 17.1.3Information security during disruption
5.30NewICT readiness for business continuity
5.3118.1.1, 18.1.5Legal, statutory, regulatory and contractual requirements
5.3218.1.2Intellectual property rights
5.3318.1.3Protection of records
5.3418.1.4Privacy and protection of PII
5.3518.2.1Independent review of information security
5.3618.2.2, 18.2.3Compliance with policies, rules and standards for information security
5.3712.1.1Documented operating procedures

People Controls

ISO/IEC 27002:2022 Control IdentifierISO/IEC 27002:2013 Control IdentifierControl Name
6.107.1.1Screening
6.207.1.2Terms and conditions of employment
6.307.2.2Information security awareness, education and training
6.407.2.3Disciplinary process
6.507.3.1Responsibilities after termination or change of employment
6.613.2.4Confidentiality or non-disclosure agreements
6.706.2.2Remote working
6.816.1.2, 16.1.3Information security event reporting

Physical Controls

ISO/IEC 27002:2022 Control IdentifierISO/IEC 27002:2013 Control IdentifierControl Name
7.111.1.1Physical security perimeters
7.211.1.2, 11.1.6Physical entry
7.311.1.3Securing offices, rooms and facilities
7.4NewPhysical security monitoring
7.511.1.4Protecting against physical and environmental threats
7.611.1.5Working in secure areas
7.711.2.9Clear desk and clear screen
7.811.2.1Equipment siting and protection
7.911.2.6Security of assets off-premises
7.1008.3.1, 08.3.2, 08.3.3, 11.2.5Storage media
7.1111.2.2Supporting utilities
7.1211.2.3Cabling security
7.1311.2.4Equipment maintenance
7.1411.2.7Secure disposal or re-use of equipment

Technological Controls

ISO/IEC 27002:2022 Control IdentifierISO/IEC 27002:2013 Control IdentifierControl Name
8.106.2.1, 11.2.8User endpoint devices
8.209.2.3Privileged access rights
8.309.4.1Information access restriction
8.409.4.5Access to source code
8.509.4.2Secure authentication
8.612.1.3Capacity management
8.712.2.1Protection against malware
8.812.6.1, 18.2.3Management of technical vulnerabilities
8.9NewConfiguration management
8.10NewInformation deletion
8.11NewData masking
8.12NewData leakage prevention
8.1312.3.1Information backup
8.1417.2.1Redundancy of information processing facilities
8.1512.4.1, 12.4.2, 12.4.3Logging
8.16NewMonitoring activities
8.1712.4.4Clock synchronization
8.1809.4.4Use of privileged utility programs
8.1912.5.1, 12.6.2Installation of software on operational systems
8.2013.1.1Networks security
8.2113.1.2Security of network services
8.2213.1.3Segregation of networks
8.23NewWeb filtering
8.2410.1.1, 10.1.2Use of cryptography
8.2514.2.1Secure development life cycle
8.2614.1.2, 14.1.3Application security requirements
8.2714.2.5Secure system architecture and engineering principles
8.28NewSecure coding
8.2914.2.8, 14.2.9Security testing in development and acceptance
8.3014.2.7Outsourced development
8.3112.1.4, 14.2.6Separation of development, test and production environments
8.3212.1.2, 14.2.2, 14.2.3, 14.2.4Change management
8.3314.3.1Test information
8.3412.7.1Protection of information systems during audit testing
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