ISO 27001:2022 Annex A 8.18 Checklist Guide •

ISO 27001:2022 Annex A 8.18 Checklist Guide

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By Max Edwards | Updated 15 August 2024

Utilising a checklist for A.8.18 ensures thorough management of privileged utility programs, enhancing security controls and operational integrity. Achieving compliance fosters robust information security practices, mitigating risks and reinforcing organisational resilience.

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ISO 27001 A.8.18 Use of Privileged Utility Programs Checklist

The control A.8.18 Use of Privileged Utility Programs within ISO 27001:2022 is essential for ensuring the secure usage and control of utility programs that have elevated privileges. These programs, due to their extensive access and control over systems, can pose significant security risks if misused or compromised.

Effective management of privileged utility programs is crucial to maintaining the integrity, confidentiality, and availability of information systems. Below is a comprehensive explanation of this control, including common challenges faced by a Chief Information Security Compliance Officer (CISCO), relevant ISMS.online features, a detailed compliance checklist, and solutions for common challenges. Relevant ISO 27001:2022 clauses and requirements are integrated into each section to ensure comprehensive coverage.


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Why Should You Comply With Annex A.8.18? Key Aspects and Common Challenges

1. Identification and Documentation

Task: Identify all privileged utility programs within the organisation.

Challenge: Ensuring comprehensive identification and documentation of all utility programs, especially in large or complex IT environments where undocumented tools may exist. Overlooking any utility program could lead to significant security gaps.

Solution: Implement a thorough inventory process and use automated discovery tools to ensure all utility programs are identified and documented. Regularly review and update the inventory to reflect changes in the IT environment.

Related ISO 27001 Clauses: 7.5.1 – Documented Information

Task: Maintain comprehensive documentation, including the purpose and usage of each utility program.

Challenge: Keeping documentation up-to-date with changes in software and user roles, and ensuring it is accessible yet secure.

Solution: Establish a document management system with version control and access restrictions. Assign responsibility for maintaining documentation to specific roles to ensure accountability.

Related ISO 27001 Clauses: 7.5.2 – Creating and Updating

2. Access Control

Task: Restrict access to privileged utility programs to authorised personnel only.

Challenge: Managing and verifying access rights, especially in dynamic environments where roles and responsibilities frequently change.

Solution: Implement role-based access control (RBAC) and conduct regular access reviews to ensure that only authorised personnel have access. Use automated access management tools to streamline the process.

Related ISO 27001 Clauses: 9.2 – Internal Audit

Task: Implement strong authentication methods to verify the identity of users accessing these programs.

Challenge: Balancing security and usability to ensure robust authentication without hindering productivity.

Solution: Use multi-factor authentication (MFA) for accessing privileged utility programs. Regularly review authentication methods to ensure they meet current security standards.

Related ISO 27001 Clauses: 9.3 – Management Review

Task: Apply the principle of least privilege, granting access only to those who require it for their job functions.

Challenge: Determining and enforcing least privilege can be complex, requiring constant review and adjustment.

Solution: Use access control tools that support the principle of least privilege and automate the process of granting and revoking access based on job roles and responsibilities.

Related ISO 27001 Clauses: 6.1.2 – Information Security Risk Assessment

3. Usage Monitoring and Logging

Task: Monitor and log the use of privileged utility programs to detect and respond to unauthorised or inappropriate usage.

Challenge: Implementing effective monitoring systems that generate actionable insights without overwhelming administrators with false positives.

Solution: Deploy advanced security information and event management (SIEM) systems that can filter and prioritise alerts. Use machine learning algorithms to detect anomalies and reduce false positives.

Related ISO 27001 Clauses: 9.1 – Monitoring, Measurement, Analysis and Evaluation

Task: Ensure logs are protected from unauthorised access and tampering.

Challenge: Securing log data while ensuring it is readily available for review and analysis.

Solution: Use encryption and access controls to protect log data. Implement regular log integrity checks to detect and address any tampering.

Related ISO 27001 Clauses: 7.5.3 – Control of Documented Information

4. Training and Awareness

Task: Provide training to users on the proper and secure use of privileged utility programs.

Challenge: Ensuring training is comprehensive, up-to-date, and engaging to encourage user participation.

Solution: Develop interactive and scenario-based training modules. Regularly update training content to reflect new threats and best practices. Track training completion and effectiveness through assessments.

Related ISO 27001 Clauses: 7.2 – Competence

Task: Raise awareness about the potential risks and security implications associated with these programs.

Challenge: Maintaining a high level of awareness and vigilance among users, particularly in large or geographically dispersed organisations.

Solution: Conduct regular awareness campaigns using various communication channels (e.g., emails, posters, workshops). Use gamification to make learning engaging and effective.

Related ISO 27001 Clauses: 7.3 – Awareness

5. Regular Review and Audits

Task: Conduct regular reviews and audits of the usage and access controls of privileged utility programs.

Challenge: Allocating sufficient resources and expertise to conduct thorough and frequent audits.

Solution: Schedule periodic audits and reviews, leveraging both internal and external auditors. Use audit management software to streamline the process and ensure comprehensive coverage.

Related ISO 27001 Clauses: 9.2 – Internal Audit

Task: Ensure that the programs are used in compliance with the organisation’s security policies and procedures.

Challenge: Detecting and addressing non-compliance in a timely manner, particularly when faced with resource constraints.

Solution: Implement automated compliance monitoring tools that provide real-time alerts and reports on non-compliance. Establish a clear process for addressing and remediating compliance issues.

Related ISO 27001 Clauses: 10.1 – Nonconformity and Corrective Action

6. Policy Development

Task: Develop and enforce policies governing the use of privileged utility programs, detailing acceptable use, access control measures, and monitoring requirements.

Challenge: Creating policies that are both comprehensive and adaptable to evolving threats and organisational changes.

Solution: Involve stakeholders from various departments in the policy development process to ensure coverage of all relevant aspects. Regularly review and update policies to keep pace with technological advancements and emerging threats.

Related ISO 27001 Clauses: 5.2 – Information Security Policy


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ISMS.online Features for Demonstrating Compliance with A.8.18

ISMS.online provides several features that are instrumental in demonstrating compliance with the control “A.8.18 Use of Privileged Utility Programs”:

  • Risk Management:

    • Risk Bank: Document and manage risks associated with the use of privileged utility programs.
    • Dynamic Risk Map: Visualise and track risks in real-time to ensure they are adequately managed and mitigated.
  • Policy Management:

    • Policy Templates: Utilise pre-built templates to create comprehensive policies for the use of privileged utility programs.
    • Policy Pack: Store, access, and manage policy documents with version control and easy distribution to relevant stakeholders.
  • Access Control:

    • Document Access: Control access to documentation and policies related to privileged utility programs, ensuring only authorised personnel can view or edit these documents.
  • Training and Awareness:

    • Training Modules: Develop and deliver training programmes on the secure use of privileged utility programs.
    • Training Tracking: Monitor and track the completion of training sessions to ensure all relevant personnel are educated on the proper usage and risks.
  • Incident Management:

    • Incident Tracker: Log and track incidents related to the misuse of privileged utility programs, enabling quick response and resolution.
    • Workflow and Notifications: Implement workflows for incident response and set up notifications to alert relevant personnel when incidents occur.
  • Audit Management:

    • Audit Templates: Conduct regular audits using predefined templates to assess compliance with policies and procedures.
    • Audit Plan: Develop and execute audit plans to regularly review the use and control of privileged utility programs.
    • Corrective Actions: Document and track corrective actions to address any identified issues during audits.
  • Compliance Management:

    • Regs Database: Maintain a database of regulatory requirements and ensure that policies for privileged utility programs are aligned with these requirements.
    • Alert System: Receive alerts about changes in regulations or standards that may affect the management of privileged utility programs.

Detailed Annex A.8.18 Compliance Checklist

  • Identification and Documentation:

    • Conduct a thorough inventory of all privileged utility programs.
    • Document the purpose and usage of each utility program.
    • Regularly update the documentation to reflect changes in software and user roles.
    • Ensure documentation is accessible yet secure.
  • Access Control:

    • Restrict access to privileged utility programs to authorised personnel only.
    • Implement strong authentication methods (e.g., multi-factor authentication) for accessing privileged utility programs.
    • Apply the principle of least privilege to all access controls.
    • Regularly review and update access rights to reflect changes in roles and responsibilities.
  • Usage Monitoring and Logging:

    • Implement monitoring systems to log the use of privileged utility programs.
    • Regularly review logs for unauthorised or inappropriate usage.
    • Protect logs from unauthorised access and tampering.
    • Ensure logs are readily available for review and analysis.
  • Training and Awareness:

    • Develop and deliver comprehensive training programmes on the secure use of privileged utility programs.
    • Track and monitor the completion of training sessions.
    • Regularly update training content to reflect evolving threats and best practices.
    • Conduct awareness campaigns to highlight the risks associated with privileged utility programs.
  • Regular Review and Audits:

    • Conduct regular reviews of access controls for privileged utility programs.
    • Schedule and execute frequent audits to assess compliance with policies and procedures.
    • Allocate sufficient resources and expertise for thorough audits.
    • Document and address non-compliance issues in a timely manner.
  • Policy Development:

    • Develop comprehensive policies governing the use of privileged utility programs.
    • Ensure policies detail acceptable use, access control measures, and monitoring requirements.
    • Regularly review and update policies to adapt to evolving threats and organisational changes.
    • Communicate policies effectively to all relevant personnel.


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Every Annex A Control Checklist Table

ISO 27001 Annex A.5 Control Checklist Table

ISO 27001 Control NumberISO 27001 Control Checklist
Annex A.5.1Policies for Information Security Checklist
Annex A.5.2Information Security Roles and Responsibilities Checklist
Annex A.5.3Segregation of Duties Checklist
Annex A.5.4Management Responsibilities Checklist
Annex A.5.5Contact With Authorities Checklist
Annex A.5.6Contact With Special Interest Groups Checklist
Annex A.5.7Threat Intelligence Checklist
Annex A.5.8Information Security in Project Management Checklist
Annex A.5.9Inventory of Information and Other Associated Assets Checklist
Annex A.5.10Acceptable Use of Information and Other Associated Assets Checklist
Annex A.5.11Return of Assets Checklist
Annex A.5.12Classification of Information Checklist
Annex A.5.13Labelling of Information Checklist
Annex A.5.14Information Transfer Checklist
Annex A.5.15Access Control Checklist
Annex A.5.16Identity Management Checklist
Annex A.5.17Authentication Information Checklist
Annex A.5.18Access Rights Checklist
Annex A.5.19Information Security in Supplier Relationships Checklist
Annex A.5.20Addressing Information Security Within Supplier Agreements Checklist
Annex A.5.21Managing Information Security in the ICT Supply Chain Checklist
Annex A.5.22Monitoring, Review and Change Management of Supplier Services Checklist
Annex A.5.23Information Security for Use of Cloud Services Checklist
Annex A.5.24Information Security Incident Management Planning and Preparation Checklist
Annex A.5.25Assessment and Decision on Information Security Events Checklist
Annex A.5.26Response to Information Security Incidents Checklist
Annex A.5.27Learning From Information Security Incidents Checklist
Annex A.5.28Collection of Evidence Checklist
Annex A.5.29Information Security During Disruption Checklist
Annex A.5.30ICT Readiness for Business Continuity Checklist
Annex A.5.31Legal, Statutory, Regulatory and Contractual Requirements Checklist
Annex A.5.32Intellectual Property Rights Checklist
Annex A.5.33Protection of Records Checklist
Annex A.5.34Privacy and Protection of PII Checklist
Annex A.5.35Independent Review of Information Security Checklist
Annex A.5.36Compliance With Policies, Rules, and Standards for Information Security Checklist
Annex A.5.37Documented Operating Procedures Checklist


ISO 27001 Annex A.6 Control Checklist Table

ISO 27001 Control NumberISO 27001 Control Checklist
Annex A.6.1Screening Checklist
Annex A.6.2Terms and Conditions of Employment Checklist
Annex A.6.3Information Security Awareness, Education and Training Checklist
Annex A.6.4Disciplinary Process Checklist
Annex A.6.5Responsibilities After Termination or Change of Employment Checklist
Annex A.6.6Confidentiality or Non-Disclosure Agreements Checklist
Annex A.6.7Remote Working Checklist
Annex A.6.8Information Security Event Reporting Checklist


ISO 27001 Annex A.7 Control Checklist Table

ISO 27001 Control NumberISO 27001 Control Checklist
Annex A.7.1Physical Security Perimeters Checklist
Annex A.7.2Physical Entry Checklist
Annex A.7.3Securing Offices, Rooms, and Facilities Checklist
Annex A.7.4Physical Security Monitoring Checklist
Annex A.7.5Protecting Against Physical and Environmental Threats Checklist
Annex A.7.6Working in Secure Areas Checklist
Annex A.7.7Clear Desk and Clear Screen Checklist
Annex A.7.8Equipment Siting and Protection Checklist
Annex A.7.9Security of Assets Off-Premises Checklist
Annex A.7.10Storage Media Checklist
Annex A.7.11Supporting Utilities Checklist
Annex A.7.12Cabling Security Checklist
Annex A.7.13Equipment Maintenance Checklist
Annex A.7.14Secure Disposal or Re-Use of Equipment Checklist


ISO 27001 Annex A.8 Control Checklist Table

ISO 27001 Control NumberISO 27001 Control Checklist
Annex A.8.1User Endpoint Devices Checklist
Annex A.8.2Privileged Access Rights Checklist
Annex A.8.3Information Access Restriction Checklist
Annex A.8.4Access to Source Code Checklist
Annex A.8.5Secure Authentication Checklist
Annex A.8.6Capacity Management Checklist
Annex A.8.7Protection Against Malware Checklist
Annex A.8.8Management of Technical Vulnerabilities Checklist
Annex A.8.9Configuration Management Checklist
Annex A.8.10Information Deletion Checklist
Annex A.8.11Data Masking Checklist
Annex A.8.12Data Leakage Prevention Checklist
Annex A.8.13Information Backup Checklist
Annex A.8.14Redundancy of Information Processing Facilities Checklist
Annex A.8.15Logging Checklist
Annex A.8.16Monitoring Activities Checklist
Annex A.8.17Clock Synchronisation Checklist
Annex A.8.18Use of Privileged Utility Programs Checklist
Annex A.8.19Installation of Software on Operational Systems Checklist
Annex A.8.20Networks Security Checklist
Annex A.8.21Security of Network Services Checklist
Annex A.8.22Segregation of Networks Checklist
Annex A.8.23Web Filtering Checklist
Annex A.8.24Use of Cryptography Checklist
Annex A.8.25Secure Development Life Cycle Checklist
Annex A.8.26Application Security Requirements Checklist
Annex A.8.27Secure System Architecture and Engineering Principles Checklist
Annex A.8.28Secure Coding Checklist
Annex A.8.29Security Testing in Development and Acceptance Checklist
Annex A.8.30Outsourced Development Checklist
Annex A.8.31Separation of Development, Test and Production Environments Checklist
Annex A.8.32Change Management Checklist
Annex A.8.33Test Information Checklist
Annex A.8.34Protection of Information Systems During Audit Testing Checklist


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