When utilities such as electricity, gas, water, or cooling fail or are disrupted, information assets may be compromised, or business continuity can be interrupted.
For example, unexpectedly high temperatures can result from air conditioning equipment failure in a data centre during a heatwave. Servers hosting websites and/or customer data may shut down, resulting in data loss and disruption of business operations.
ISO 27001:2022 Annex A 7.11 ensures that supporting utilities are protected from failures and interruptions, such as power outages, for organisations to eliminate and mitigate risks to information assets and business continuity.
Annex A 7.11 identifies risks and implements appropriate measures and controls to ensure continuous operations of supporting utilities. The purpose is to ensure that the failure of these utilities does not affect the availability and integrity of information assets.
Therefore, in addition to the facilities management team’s involvement, the Information Security Manager should be responsible for ISO 27001:2022 Annex A 7.11 compliance.
To comply with ISO 27001:2022 Annex A 7.11, organisations should consider the following seven recommendations:
ISO 27001:2022 Annex A 7.11 also provides recommendations on two specific issues.
An emergency contact person should be designated by an organisation, along with their contact information. All personnel should receive these details in the event of a failure or disruption.
Near the emergency exits, emergency switches and valves should be placed to stop utilities such as water, gas, and electricity.
In case of an emergency, emergency lighting and communications should be available.
Organisations should have additional routes from alternative service providers to prevent failures or disruptions of supporting utilities.
ISO 27001:2022 Annex A 7.11 replaces ISO 27001:2013 Annex A 11.2.2 (‘Supporting Utilities’).
The 2022 version is mainly similar to the 2013 version, but there is one key difference. In its general guidance, ISO 27001:2022 introduces the following two requirements:
In the table below you’ll find more information on each individual ISO 27001:2022 Annex A Control.
| Annex A Control Type | ISO/IEC 27001:2022 Annex A Identifier | ISO/IEC 27001:2013 Annex A Identifier | Annex A Name |
|---|---|---|---|
| Organisational Controls | Annex A 5.1 | Annex A 5.1.1 Annex A 5.1.2 | Policies for Information Security |
| Organisational Controls | Annex A 5.2 | Annex A 6.1.1 | Information Security Roles and Responsibilities |
| Organisational Controls | Annex A 5.3 | Annex A 6.1.2 | Segregation of Duties |
| Organisational Controls | Annex A 5.4 | Annex A 7.2.1 | Management Responsibilities |
| Organisational Controls | Annex A 5.5 | Annex A 6.1.3 | Contact With Authorities |
| Organisational Controls | Annex A 5.6 | Annex A 6.1.4 | Contact With Special Interest Groups |
| Organisational Controls | Annex A 5.7 | NEW | Threat Intelligence |
| Organisational Controls | Annex A 5.8 | Annex A 6.1.5 Annex A 14.1.1 | Information Security in Project Management |
| Organisational Controls | Annex A 5.9 | Annex A 8.1.1 Annex A 8.1.2 | Inventory of Information and Other Associated Assets |
| Organisational Controls | Annex A 5.10 | Annex A 8.1.3 Annex A 8.2.3 | Acceptable Use of Information and Other Associated Assets |
| Organisational Controls | Annex A 5.11 | Annex A 8.1.4 | Return of Assets |
| Organisational Controls | Annex A 5.12 | Annex A 8.2.1 | Classification of Information |
| Organisational Controls | Annex A 5.13 | Annex A 8.2.2 | Labelling of Information |
| Organisational Controls | Annex A 5.14 | Annex A 13.2.1 Annex A 13.2.2 Annex A 13.2.3 | Information Transfer |
| Organisational Controls | Annex A 5.15 | Annex A 9.1.1 Annex A 9.1.2 | Access Control |
| Organisational Controls | Annex A 5.16 | Annex A 9.2.1 | Identity Management |
| Organisational Controls | Annex A 5.17 | Annex A 9.2.4 Annex A 9.3.1 Annex A 9.4.3 | Authentication Information |
| Organisational Controls | Annex A 5.18 | Annex A 9.2.2 Annex A 9.2.5 Annex A 9.2.6 | Access Rights |
| Organisational Controls | Annex A 5.19 | Annex A 15.1.1 | Information Security in Supplier Relationships |
| Organisational Controls | Annex A 5.20 | Annex A 15.1.2 | Addressing Information Security Within Supplier Agreements |
| Organisational Controls | Annex A 5.21 | Annex A 15.1.3 | Managing Information Security in the ICT Supply Chain |
| Organisational Controls | Annex A 5.22 | Annex A 15.2.1 Annex A 15.2.2 | Monitoring, Review and Change Management of Supplier Services |
| Organisational Controls | Annex A 5.23 | NEW | Information Security for Use of Cloud Services |
| Organisational Controls | Annex A 5.24 | Annex A 16.1.1 | Information Security Incident Management Planning and Preparation |
| Organisational Controls | Annex A 5.25 | Annex A 16.1.4 | Assessment and Decision on Information Security Events |
| Organisational Controls | Annex A 5.26 | Annex A 16.1.5 | Response to Information Security Incidents |
| Organisational Controls | Annex A 5.27 | Annex A 16.1.6 | Learning From Information Security Incidents |
| Organisational Controls | Annex A 5.28 | Annex A 16.1.7 | Collection of Evidence |
| Organisational Controls | Annex A 5.29 | Annex A 17.1.1 Annex A 17.1.2 Annex A 17.1.3 | Information Security During Disruption |
| Organisational Controls | Annex A 5.30 | NEW | ICT Readiness for Business Continuity |
| Organisational Controls | Annex A 5.31 | Annex A 18.1.1 Annex A 18.1.5 | Legal, Statutory, Regulatory and Contractual Requirements |
| Organisational Controls | Annex A 5.32 | Annex A 18.1.2 | Intellectual Property Rights |
| Organisational Controls | Annex A 5.33 | Annex A 18.1.3 | Protection of Records |
| Organisational Controls | Annex A 5.34 | Annex A 18.1.4 | Privacy and Protection of PII |
| Organisational Controls | Annex A 5.35 | Annex A 18.2.1 | Independent Review of Information Security |
| Organisational Controls | Annex A 5.36 | Annex A 18.2.2 Annex A 18.2.3 | Compliance With Policies, Rules and Standards for Information Security |
| Organisational Controls | Annex A 5.37 | Annex A 12.1.1 | Documented Operating Procedures |
| Annex A Control Type | ISO/IEC 27001:2022 Annex A Identifier | ISO/IEC 27001:2013 Annex A Identifier | Annex A Name |
|---|---|---|---|
| People Controls | Annex A 6.1 | Annex A 7.1.1 | Screening |
| People Controls | Annex A 6.2 | Annex A 7.1.2 | Terms and Conditions of Employment |
| People Controls | Annex A 6.3 | Annex A 7.2.2 | Information Security Awareness, Education and Training |
| People Controls | Annex A 6.4 | Annex A 7.2.3 | Disciplinary Process |
| People Controls | Annex A 6.5 | Annex A 7.3.1 | Responsibilities After Termination or Change of Employment |
| People Controls | Annex A 6.6 | Annex A 13.2.4 | Confidentiality or Non-Disclosure Agreements |
| People Controls | Annex A 6.7 | Annex A 6.2.2 | Remote Working |
| People Controls | Annex A 6.8 | Annex A 16.1.2 Annex A 16.1.3 | Information Security Event Reporting |
| Annex A Control Type | ISO/IEC 27001:2022 Annex A Identifier | ISO/IEC 27001:2013 Annex A Identifier | Annex A Name |
|---|---|---|---|
| Physical Controls | Annex A 7.1 | Annex A 11.1.1 | Physical Security Perimeters |
| Physical Controls | Annex A 7.2 | Annex A 11.1.2 Annex A 11.1.6 | Physical Entry |
| Physical Controls | Annex A 7.3 | Annex A 11.1.3 | Securing Offices, Rooms and Facilities |
| Physical Controls | Annex A 7.4 | NEW | Physical Security Monitoring |
| Physical Controls | Annex A 7.5 | Annex A 11.1.4 | Protecting Against Physical and Environmental Threats |
| Physical Controls | Annex A 7.6 | Annex A 11.1.5 | Working In Secure Areas |
| Physical Controls | Annex A 7.7 | Annex A 11.2.9 | Clear Desk and Clear Screen |
| Physical Controls | Annex A 7.8 | Annex A 11.2.1 | Equipment Siting and Protection |
| Physical Controls | Annex A 7.9 | Annex A 11.2.6 | Security of Assets Off-Premises |
| Physical Controls | Annex A 7.10 | Annex A 8.3.1 Annex A 8.3.2 Annex A 8.3.3 Annex A 11.2.5 | Storage Media |
| Physical Controls | Annex A 7.11 | Annex A 11.2.2 | Supporting Utilities |
| Physical Controls | Annex A 7.12 | Annex A 11.2.3 | Cabling Security |
| Physical Controls | Annex A 7.13 | Annex A 11.2.4 | Equipment Maintenance |
| Physical Controls | Annex A 7.14 | Annex A 11.2.7 | Secure Disposal or Re-Use of Equipment |
| Annex A Control Type | ISO/IEC 27001:2022 Annex A Identifier | ISO/IEC 27001:2013 Annex A Identifier | Annex A Name |
|---|---|---|---|
| Technological Controls | Annex A 8.1 | Annex A 6.2.1 Annex A 11.2.8 | User Endpoint Devices |
| Technological Controls | Annex A 8.2 | Annex A 9.2.3 | Privileged Access Rights |
| Technological Controls | Annex A 8.3 | Annex A 9.4.1 | Information Access Restriction |
| Technological Controls | Annex A 8.4 | Annex A 9.4.5 | Access to Source Code |
| Technological Controls | Annex A 8.5 | Annex A 9.4.2 | Secure Authentication |
| Technological Controls | Annex A 8.6 | Annex A 12.1.3 | Capacity Management |
| Technological Controls | Annex A 8.7 | Annex A 12.2.1 | Protection Against Malware |
| Technological Controls | Annex A 8.8 | Annex A 12.6.1 Annex A 18.2.3 | Management of Technical Vulnerabilities |
| Technological Controls | Annex A 8.9 | NEW | Configuration Management |
| Technological Controls | Annex A 8.10 | NEW | Information Deletion |
| Technological Controls | Annex A 8.11 | NEW | Data Masking |
| Technological Controls | Annex A 8.12 | NEW | Data Leakage Prevention |
| Technological Controls | Annex A 8.13 | Annex A 12.3.1 | Information Backup |
| Technological Controls | Annex A 8.14 | Annex A 17.2.1 | Redundancy of Information Processing Facilities |
| Technological Controls | Annex A 8.15 | Annex A 12.4.1 Annex A 12.4.2 Annex A 12.4.3 | Logging |
| Technological Controls | Annex A 8.16 | NEW | Monitoring Activities |
| Technological Controls | Annex A 8.17 | Annex A 12.4.4 | Clock Synchronization |
| Technological Controls | Annex A 8.18 | Annex A 9.4.4 | Use of Privileged Utility Programs |
| Technological Controls | Annex A 8.19 | Annex A 12.5.1 Annex A 12.6.2 | Installation of Software on Operational Systems |
| Technological Controls | Annex A 8.20 | Annex A 13.1.1 | Networks Security |
| Technological Controls | Annex A 8.21 | Annex A 13.1.2 | Security of Network Services |
| Technological Controls | Annex A 8.22 | Annex A 13.1.3 | Segregation of Networks |
| Technological Controls | Annex A 8.23 | NEW | Web filtering |
| Technological Controls | Annex A 8.24 | Annex A 10.1.1 Annex A 10.1.2 | Use of Cryptography |
| Technological Controls | Annex A 8.25 | Annex A 14.2.1 | Secure Development Life Cycle |
| Technological Controls | Annex A 8.26 | Annex A 14.1.2 Annex A 14.1.3 | Application Security Requirements |
| Technological Controls | Annex A 8.27 | Annex A 14.2.5 | Secure System Architecture and Engineering Principles |
| Technological Controls | Annex A 8.28 | NEW | Secure Coding |
| Technological Controls | Annex A 8.29 | Annex A 14.2.8 Annex A 14.2.9 | Security Testing in Development and Acceptance |
| Technological Controls | Annex A 8.30 | Annex A 14.2.7 | Outsourced Development |
| Technological Controls | Annex A 8.31 | Annex A 12.1.4 Annex A 14.2.6 | Separation of Development, Test and Production Environments |
| Technological Controls | Annex A 8.32 | Annex A 12.1.2 Annex A 14.2.2 Annex A 14.2.3 Annex A 14.2.4 | Change Management |
| Technological Controls | Annex A 8.33 | Annex A 14.3.1 | Test Information |
| Technological Controls | Annex A 8.34 | Annex A 12.7.1 | Protection of Information Systems During Audit Testing |
With ISMS.online, companies can manage their security policies and procedures, update them as needed, test them and monitor their effectiveness to comply with ISO 27001:2022.
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