ISMS.online To Launch EU Data Centre 

In the last year, we have significantly expanded our presence in Europe, with the EU contributing to our remarkable growth in this area, culminating in our recognition as G2 Europe Leader in their recent G2 Grid Report for winter 2024. We now support over 20,000 users globally across a range of industries, including retail, financial services, telecommunications, healthcare and the public sector. So, we are delighted to announce that we will expand our services further into Europe by launching a new EU-based data centre in January 2024. 

Opening this data centre signifies an important milestone for ISMS.online, and demonstrates our commitment to better serve and support our rapidly growing European customer base. Due to data protection laws and evolving compliance standards, we recognise that having in-region infrastructure and data storage is critical for European organisations. Our new EU data centre will allow us to provide reduced latency, data residency assurances, and enhanced responsiveness to European customers. 

The launch creates a wealth of opportunities for us to deliver more value to European businesses as they navigate complex digital governance needs and learn from innovative regional customers how we can continue advancing our offerings. We have an ambitious vision for the future, and this data centre brings us one step closer towards realising it. 

Enabling European Growth Through Local Infrastructure 

A clear strategic imperative has driven our journey towards establishing a data centre in the EU: to provide localised, efficient, and tailored services to our European customers. As a company deeply entrenched in the intricacies of information security management, we recognise the importance of proximity in data handling. This new centre isn’t just a facility; it’s a testament to our dedication to being closer to our customers geographically and understanding their specific regulatory and business environments. 

By launching a dedicated EU data centre, we can empower both current and future European customers with increased speed, in-region data residency and specialised support. This centre serves as a springboard that allows us to take customer service to the next level for European organisations. 

With modern infrastructure closely integrated into regional teams, we gain valuable proximity to user feedback for continuous innovation. New capabilities can be developed rapidly to address European market needs. Instead of restrictions, our localised approach encourages progress. 

Most importantly, this centre signals to European customers that we are fully committed to enabling their success – with solutions tailored specifically for them. We operate as true partners to users across the region. 

Features and Benefits of the New Data Centre 

 Our new EU data centre will bring together a robust set of capabilities catered specifically to regional requirements: 

Enhanced Data Security: We will utilise high-grade encryption, role-based access controls, layered physical security protections and active monitoring to protect customer data. Robust contingency planning will add redundancy across all systems. 

Increased Bandwidth and Speed: High-capacity network links, application servers and SSD caching will deliver boosted response times for I/O heavy operations, supporting growing customer needs. 

EU Regulation Alignment: Guaranteed in-region data residency facilitates GDPR and other complex compliance needs with localised data infrastructure and controls. 

Together, these features unlock tangible advantages both from a customer experience and risk mitigation perspective, including: 

• Faster access and enhanced platform responsiveness 
• Assured data residency and compliance confidence 
• More robust and layered data security

By tailoring critical capabilities to the needs of European privacy regulations, customers benefit from continuity of operations, seamless compliance and lower data vulnerabilities. The new data centre will elevate our ability to deliver trusted service regionally. 

Preparing for the Launch – What to Expect 

As we countdown to the January 2024 launch, our customer success and technical teams are already working to ensure a smooth transition for any current clients wishing to migrate. We will be on hand every step of the way to answer questions, assist with data transfers and get you up and running hassle-free.  

If you’re an existing customer, don’t hesitate to contact your account manager directly with any other launch preparation questions. We want to make this an exciting expansion for all European clients!  

If you’re interested in finding out more as a new customer, whether it’s our EU data centre or our other regional data centres in the UK, US and Australia, we can help, so please get in touch with our compliance specialists here: www.isms.online/contact/ 

Looking Ahead – Future Plans and Developments 

The launch of the EU data centre forms part of the ambitious vision for business growth here at ISMS.online, following the recent announcement of ECI Partners coming on board as new investment partners. Other areas of focus include; 

• Augmenting native language support and in-region service to simplify global compliance management by building a multilingual platform and assistance teams. 
• Enhanced platform innovation to drive advancements in process automation, data integrations, user experience, and predictive risk analytics, as well as developing AI capabilities.  
• A commitment to customer success through expanded service resources and local support centres and establishing user community forums and advisory panels to inform our roadmap and product development. 
• Establishing new go-to-market partnerships across leading channel networks worldwide, expanding our distribution capabilities into new regions and segments. 

Most importantly, as we scale globally, we remain committed to the customer service excellence that built our reputation. Our dedicated customer success teams will continue providing exceptional 24/7 guidance and support to optimise the value and impact we drive for every client. 

Unlocking Compliance Success For Every Business  

At ISMS.online, we consider it a great privilege to help secure our customer’s most critical data and assets. This new EU facility only deepens that commitment for clients worldwide, enabling us to serve more organisations with our leading information security management solution, delivering reduced latency, in-region data residency, and comprehensive compliance coverage. 

“Expanding our presence in the EU is an important step for ISMS.online and our customers in Europe,” said Luke Dash, CEO of ISMS.online. ”The data hosting solution in the EU indicates our commitment to our European clients, allows us to continue growing our business, deliver a high level of service, and give customers security and agility to continue successfully delivering compliance in their industries.”  

As we prepare for launch in early 2024, we welcome any feedback, ideas, or questions from our valued community across Europe and globally.  

This infrastructure investment highlights our commitment to our European client base. Even more importantly, it reaffirms our relentless passion for security-driven innovation and customer-first service regardless of location. As the threat landscape continues evolving, we are dedicated to evolving right alongside it. 

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