Healthcare RM is a leading integrated healthcare company that provides a framework for managing employee health. With a range of departments, including occupational health, mental health care, functional health, and more, the business tailors its offering to individual clients to provide a fully integrated service and proactively support employee well-being.
The Challenge
The team at Healthcare RM knew that robust quality management, information security, and cybersecurity were paramount to establishing the company as a trusted healthcare solution. As such, the business had successfully achieved UKAS certification to ISO 27001, ISO 9001, and ISO 22301 but was seeking a simpler way to manage its compliance.
Before using the ISMS.online platform, the company maintained compliance by recording evidence using spreadsheets and a document management system and setting manual reminders for essential risk and policy reviews. This approach worked for maintaining certifications, but it made for a time-consuming and unnecessarily intensive process for the team.
“People panicked when the word audit was mentioned. You just think, “OK, this is not the right way to do it.” When we went through the UKAS process and had our first audit to get the certificates, I asked, “Is there anything we can use that will make this whole process better?”
Adam Hamilton, Director of Operations at Healthcare RM
Healthcare RM needed a solution that would allow Adam and his team to easily manage multiple ISO standards, allowing them oversight of overall progress, task assignments and completion status. Ease of use for external auditors was also vital.
The Solution
Healthcare RM implemented the ISMS.online platform for simplified compliance, transferring the management of all three of its existing UKAS-accredited certifications: ISO 27001, ISO 9001 and ISO 22301. The platform allows the team to easily view and manage its certifications under one roof, centralising compliance efforts with a live dashboard that provides an overview of progress and outstanding tasks.
“We were using spreadsheets and the document management system, which was messy. Now we have the ISMS.online platform, we use it as that strategic view – a helicopter view of everything that’s going on with our three certifications.”
Adam Hamilton, Director of Operations at Healthcare RM
Using ISMS.online alongside their existing document management system, Healthcare RM have been able to simplify policy, process and evidence management while leveraging the platform’s automated reminders to address actions and achieve continuous improvement.
“When you log into the platform you can see everything: whether we’re up to date on everything and what’s up and coming. That, to me, was the biggest difference, saving me so much time.”
Adam Hamilton, Director of Operations at Healthcare RM
